Effective Date: 3/31/2025
Short version: we give you the software for free first, so you never have to gamble on us. Because license keys are delivered instantly and can't be un-delivered, completed purchases are final. Here's the full explanation — and what we do when something genuinely goes wrong.
This is the most important part of this page. Radiant Optimizer has a genuinely free tier — not a countdown trial. You can download the full application, open every page, see all 400+ optimizations, and actually apply a set of real tweaks across FPS, latency, networking, smoothness and debloating. No account, no card, no expiry.
We built it this way deliberately. You should never have to pay a stranger on the internet to find out whether their software works on your PC. Install it, run it on your own hardware, and make the decision with real information. By the time you reach checkout, you already know exactly what you're buying.
When your payment succeeds, your license key is generated and delivered to your dashboard immediately, and emailed to you as a backup. Unlike a physical product, a license key can't be sent back — once it exists and you've seen it, it's been delivered in full.
For that reason, completed purchases are final. We know that's a firm position, which is exactly why we put so much effort into the free tier described above.
If the software isn't behaving, a tweak didn't do what you expected, or your key won't activate — please open a ticket in our Discord before doing anything else.
We're a small team that actually reads these, and the overwhelming majority of issues get solved within a day. We'd much rather fix your problem than have you walk away frustrated. Activation trouble, hardware quirks, tweaks that need adjusting for your setup — that's all fixable, and it's what support is for.
We're reasonable people. If you were charged twice, hit a payment processing error, or ran into a technical problem we genuinely cannot resolve for you, contact us with your order details and we will review it and make it right at our discretion.
Policy exists to prevent abuse, not to trap honest customers. If your situation is legitimate, tell us.
Please come to us before your bank. Filing a chargeback after receiving your license key will result in that license being revoked and may lead to account suspension, and it costs us significantly more than the sale was worth.
If you're unhappy enough to consider a dispute, that means we've failed you somewhere — give us the chance to fix it first. A Discord ticket gets a human response far faster than a bank dispute does.
Worth stating plainly so it's never a surprise: your license is tied to your PC's motherboard. Upgrading your GPU, RAM, storage or CPU cooler — or reinstalling Windows — won't affect it. Replacing the motherboard generates a new hardware ID. If that happens, open a Discord ticket with your original order and we'll work out a transfer. We're not looking to charge you twice for the same license.
For any billing question, technical issue, or concern at all, join our Discord community and open a support ticket. We aim to respond within 24 hours.