Last updated: October 16, 2026
Premium is a digital license purchased with a single payment. This policy explains our commercial refund terms and preserves rights you have under applicable consumer law.
Download Radiant and try the available Free features on your PC. Review the current Premium feature list and system requirements before buying. The Free tier does not prove that every Premium feature will be compatible with your hardware or deliver a particular performance improvement.
Review the advertised features, system requirements, price and license terms before paying. Premium purchases are final except where applicable law requires otherwise. Once your purchased license key is available in your dashboard, we do not offer voluntary cancellations or refunds because you change your mind, no longer want the software, choose not to activate or use it, or prefer a different product. Dissatisfaction with performance results is not a voluntary refund ground where the product conforms to its description and applicable legal requirements. Premium is not offered as a paid trial or with a satisfaction guarantee. These commercial restrictions do not remove mandatory cancellation rights or remedies for missing delivery, faulty or misdescribed software, or incorrect charges. A license key appearing in your dashboard does not itself waive a statutory cancellation right.
Where a digital content withdrawal exception applies, immediate supply and loss of the withdrawal right require the express agreement, acknowledgement and confirmation required by law. If those requirements have not been met, the applicable withdrawal right remains. Faulty content and other mandatory remedies remain separate from change of mind cancellation.
Contact support with your order reference and a short description of the issue. We will investigate missing keys, duplicate charges, activation errors and product faults. Depending on the issue and applicable law, the remedy may include correction, delivery, a price reduction or a refund. Mandatory remedies are not solely at our discretion.
Please do not buy another key to troubleshoot activation or delete your saved activation files unless support has established a specific reason.
You are welcome to contact us first so we can try to resolve a payment issue. You are not required to give up a lawful bank dispute or chargeback right. A dispute does not automatically justify a permanent account ban. A refunded or reversed purchase may no longer provide its corresponding paid license, subject to the circumstances and applicable law.
One license covers one PC. A motherboard replacement or a device identification problem can affect activation. Contact support with your original order so we can review ownership and the device binding. We do not guarantee that every hardware change or Windows reinstall will be invisible to the licensing system.
Use our Contact page or open a private ticket in Radiant’s Discord. Include your order reference and account email in the private ticket. Do not share payment card details or passwords. Response times can vary.
Read the Terms of Service and Privacy Policy for related information. Nothing in these pages excludes a consumer right that cannot legally be excluded.